Privacy Policy

Solstice London

Last updated: 29-01-2026

Solstice London (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase from www.solsticelondon.uk.

1. Information We Collect

We may collect and process the following personal data:

Name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Messages submitted via contact forms

Payment details are processed securely by our payment providers and are never stored by Solstice London.

2. How We Use Your Information

We use your personal data only where necessary to:

Process and fulfil orders
Communicate with you regarding purchases or enquiries
Provide customer support
Comply with legal and accounting obligations
Improve our website and services

We do not collect unnecessary data and do not use your information for unrelated purposes.

3. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

Performance of a contract (to fulfil orders)
Legal obligation (tax and accounting requirements)
Legitimate interest (customer service and site functionality)
Consent (where you contact us directly)

4. Sharing Your Information

Your data is shared only where required to operate our business, including:

Payment processors (e.g. Wix Payments, Stripe, PayPal)
Delivery partners for order fulfilment
Website and hosting providers (Wix)

We do not sell or rent your personal data.

5. Cookies

Our website uses cookies to ensure proper functionality and to understand how visitors interact with the site. You may manage or disable cookies through your browser settings.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Data is stored securely and retained only for as long as necessary.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where appropriate
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

📧 studio@solsticelondon.uk